DELIVERY

We aim to process all orders within 5 working days of receiving them. If you require your order urgently please contact us info@carlislecathedral.org.uk

If we fail to deliver your order, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest markets available, less the price of the Goods.  However, we will not be liable to the extent that any failure to deliver was caused by an event outside our control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.

INTERNATIONAL DELIVERY

If you order items from our site for delivery to a destination outside of the United Kingdom, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

You must comply with all applicable laws and regulations of the country for which the items are destined. We will not be liable or responsible if you break any such law.

International returns should be clearly labelled “returned goods”.

PRICE OF GOODS AND DELIVERY/POSTAGE CHARGES

The prices of the goods will be as quoted on our site at the time you submit your order. We use our best efforts to ensure that the prices of goods are correct at the time when the relevant information was entered onto the system.

It is always possible that despite our reasonable efforts, some of the goods on our site may be incorrectly priced. In this event:

(a)      where the goods’ correct price is less than the price stated on our site, we will charge the lower amount; and

(b)      if the goods’ correct price is higher than the price stated on our site, we will contact you by email to the email address provided at the time of placing your order as soon as possible to inform you of this error and we will give you the option of continuing to purchase the goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process within a reasonable period of time, we will treat the order as cancelled and notify you by email.

Prices for our goods may change from time to time, but changes will not affect any order you have already placed.

The price of goods includes VAT (where applicable) at the applicable current rate chargeable in the UK. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the goods in full before the change in VAT takes effect.

List of principal service providers

United Kingdom
Royal Mail 2nd Class 3-4 Business Days

All delivery charges are calculated from the weight of the products in the cart added together.